Can't Access Your Files?
They May Not Be Gone.
Old hard drive. Missing files. Computer won't start.
Your files may still be recoverable.
Your photos, documents, videos, and important files may still be recoverable—even when your computer or storage device isn't working properly.
Skills Lab offers data recovery assessments and file recovery services to help customers retrieve valuable information from inaccessible storage devices.
Don't give up on your digital memories.
Computer Won't Boot
Your computer may have stopped working, but the storage drive could still contain accessible files.
External Drive Not Opening
An external hard drive may be detected but fail to open or display its contents.
Accidentally Deleted Files
Deleted photos, documents, and other files may sometimes be recoverable if they haven't been overwritten or permanently erased.
Corrupted Storage
File-system errors and damaged partitions can prevent access to files that may still exist on the drive.
Important: If your drive is making unusual noises, repeatedly disconnecting, or showing signs of physical failure, stop using it. Continued operation can reduce the chances of recovery.
Start with a diagnostic. Know your options.
Find out what may be preventing access to your files.
- Initial device assessment
- Basic drive detection checks
- Non-destructive condition review
- Recovery feasibility assessment
- Recommended next steps
- Recovery service estimate
Recover accessible data from drives experiencing basic file-access problems.
- Initial assessment
- Recovery attempt on an eligible, stable drive
- File extraction where possible
- Transfer of recovered files to separate storage
- Basic file verification
- Recovery summary
For more complex software-level file-access problems.
- Deleted-file recovery attempts
- Partition recovery
- File-system recovery
- Recovery from certain corrupted volumes
- Recovery from suitable disk images
- Recovered-file verification
Some drives require specialized equipment and controlled recovery environments.
- Mechanical hard drive failure
- Clicking or grinding drives
- Severe physical damage
- Firmware-related failures
- Complex SSD failures
- Drives requiring internal component repair
Skills Lab can help coordinate an assessment with a qualified professional recovery provider, subject to availability.
Pricing notice: Recovery is not guaranteed. Final pricing depends on the storage device, failure type, recovery complexity, and required equipment. Destination storage hardware and third-party laboratory charges are separate unless included in an approved quote.
From old laptops to USB flash drives.
Recovery eligibility depends on the device's condition and failure type.
- Internal desktop hard drives
- Laptop hard drives
- External USB hard drives
- Compatible SSDs
- USB flash drives
- Storage removed from older computers
You approve every step.
Submit Your Request
Tell us about your device, the problem you're experiencing, and the files you want to recover.
Device Assessment
Our technicians assess the device and determine whether in-house recovery is appropriate.
Review Your Options
Receive a recovery recommendation and service estimate before additional work begins.
Recovery Attempt
When approved and technically appropriate, we attempt to retrieve the requested files using suitable recovery procedures.
File Verification
We review the recovered data and identify any known limitations or inaccessible files.
Receive Your Files
Successfully recovered files are transferred to an approved destination device.
Clear expectations before any work begins.
Recovery Isn't Guaranteed
Some files may be permanently lost, overwritten, encrypted, or inaccessible because of physical damage.
Stop Using a Failing Drive
Continued use can make recovery more difficult.
Never Save Recovered Files to the Source Drive
Recovered files should be saved to separate storage.
Your Data Remains Yours
Customer files are handled under the approved service scope and data-handling procedures.
Data Recovery FAQs
Can you recover files from a computer that won't turn on?
Possibly. If the computer has failed but its storage drive remains healthy and accessible, the files may be retrievable.
Can you recover files from an old external hard drive?
Yes, depending on its condition and the reason it is inaccessible.
Can deleted files be recovered?
Sometimes. Recovery depends on whether the data has been overwritten, erased through SSD maintenance functions, or otherwise made inaccessible.
Can you recover files from a clicking hard drive?
Clicking can indicate mechanical failure. These drives should not undergo routine recovery attempts and may require professional laboratory service.
Will I get all my files back?
There is no guarantee of complete recovery. Results depend on the device condition and the type of failure.
Do I pay if nothing is recovered?
The diagnostic fee applies regardless of the outcome. Any additional recovery charges, including charges for unsuccessful attempts, must be disclosed and approved before work begins.
How long does recovery take?
Timing depends on the device's condition, the complexity of the recovery, and whether a professional laboratory is required.
Before you replace the drive or throw away the computer, get it assessed.
Skills Lab can help you understand your recovery options and determine the next steps toward retrieving your important files.
Skills Lab × High Point Gamer
Tell Us About Your Device
Share what happened and which files matter most. We'll review your request and follow up with next steps for an assessment.
- → Estimate provided before additional work begins
- → Stop using the drive if it's clicking or disconnecting
- → We'll reach out within 1–2 business days
Data Recovery Request
Skills Lab × High Point Gamer · Technology · Esports · Digital Media
